Privacy Policy
Last updated on: February, 2025
Introduction
We are committed to protecting your privacy and providing a secure and confidential experience. This Privacy Policy governs how we collect, use, maintain, and disclose information collected from users of our medical concierge services and website.
Personal identification information
We may collect personal identification information from users in various ways, including but not limited to when users visit our site, register for services, schedule consultations, book procedures, subscribe to newsletters, fill out forms, and in connection with other activities, services, features, or resources we make available.
Users may be asked for, as appropriate: name, email address, mailing address, phone number, medical history, insurance information, and payment information. Users may visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us.
Medical Information
Given the nature of our medical concierge services, we may collect sensitive medical information including health conditions, treatment preferences, medical history, and procedure-related data. This information is collected solely to provide personalized medical concierge services and match you with appropriate specialists.
Payment Information
We may collect payment information when users make purchases or deposits for our services. This information is used solely for processing payments and is securely handled by our payment processing partners. We do not store complete payment card information on our servers.
How we use collected information
Arca may collect and use users' personal information for the following purposes:
To provide medical concierge services: We use information to match users with appropriate medical specialists, coordinate appointments, and facilitate medical procedures and consultations.
To process transactions: We use the information users provide when placing service orders only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic communications: The email address provided may be used to send information and updates pertaining to services. It may also be used to respond to inquiries, questions, and other requests.
To coordinate with medical providers: We may share relevant medical information with healthcare providers and specialists to facilitate your care and ensure continuity of treatment.
How we protect your information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, medical records, payment information, and data stored on our systems. All medical information is handled in compliance with HIPAA regulations where applicable.
Sharing your personal information
We do not sell, trade, or rent users' personal identification or medical information to others. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates for the purposes outlined above. We may share information with medical providers and specialists solely for the purpose of facilitating your care.
Cookies
Our site may use "cookies" to enhance user experience. Users' web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or alert when cookies are being sent. Note that some parts of the site may not function properly if cookies are disabled.
Changes to this privacy policy
Arca has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal and medical information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
